LIMITED CONSUMER WARRANTY - MEMORY FOAM MATTRESS
If purchased from Classic Brands, LLC, or from a Classic Brands authorized retailer located within the U.S. or Canada, Classic Brands warranties that these products will provide the use intended, for a period of 10 years ten, (3) years full warranty and seven (7) years pro-rated from the date of original purchase (the “Warranty Period”), subject to the following warranty (the “Warranty”). The cost to replace the mattress during the pro-rated warranty period will be as follows: the number of years you have owned the mattress divided by ten (10), times the original purchase price. Classic Brands will replace the mattress if the mattress is materially defective during the Warranty Period. All shipping and transportation costs associated with returning a mattress or Item pursuant to this Warranty shall be the sole responsibility of the purchaser. The Warranty covers material defects in material or workmanship during the Warranty Period. Please note that the loft of the foam diminishes with usage over time, and as a result, any decrease in the loft shall not constitute a material defect in the product, and shall not constitute a breach of this Warranty. As with all premium sleep products, certain body conformity adaptations will take place as your mattress adapts to your particular body shape and type, and to any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your mattress. Classic Brands does not warrant this mattress to be a remedy for any specific medical condition, and does not warrant against any complications resulting from the use or inability to use this product. Classic Brands does not warrant individual comfort preferences, sheet fit, or height issues related to a purchaser’s bed frame size or headboard style. A sturdy foundation with a center support is recommended and required to prevent the mattress from sagging, any use of improper founda- tions, platforms or other bases upon which the mattress is placed that do not contain a center support, may result in damage to the mattress. This Warranty shall be immediately terminated and rendered void if the mattress is placed upon an improper foundation, platform or base. This Warranty is provided solely to the original purchaser of the product, and is contingent upon the warranty claimant producing an original sales invoice or receipt to provide status as the original purchaser. This Warranty shall be immediately terminated and rendered void if the law tag is removed from the mattress, as this tag is necessary to identify the product and the original manufacture date. This warranty gives you specific legal rights, and you may also have other rights that vary from place to place. This warranty is your sole and exclusive contractual remedy in the event this item fails during the Warranty Period. Classic Brands makes no warranty for this product other than the express warranty terms stated here. Classic Brands reserves the right to dispose of any mattress or item that is returned to it, even if the mattress or item does not meet Warranty eli- gibility. If expressly requested by the customer, a non-conforming product will be returned to the customer at the customer’s sole expense.
To Submit a Warranty claim, please contact Classic Brands Customer Service at 1-877-707-7533.Download PDF